Customer Services

Posted by Jawaid

Make customers comfortable and they will give you their lives

11 June 2016

Slice of Service

Image credit

Jawaid .

Publish on 11 June, 2016

Tags Customer Services

Posted by Jawaid

Courteous treatment will make a customer a walking ad

11 June 2016

Slice of Service

Image credit

Jawaid .

Publish on 11 June, 2016

Tags Customer Services

Posted by Jawaid

The results of a business is a satisfied customers

11 June 2016

Slice of Service

Image credit

Jawaid .

Publish on 11 June, 2016

Tags Customer Services

Posted by Jawaid

Do what you do so well that they will want to see it again and bring their friends

11 June 2016

Slice of Service

Image credit

Jawaid .

Publish on 11 June, 2016

Tags Customer Services

Posted by Jawaid

Customer service shouldn't be a department, it should be the whole company

11 June 2016

Slice of Service

Image credit

Jawaid .

Publish on 11 June, 2016

Tags Customer Services

Posted by Jawaid

Unhappy customers are the greatest source of learning

11 June 2016

Slice of Service

Image credit

Jawaid .

Publish on 11 June, 2016

Tags Customer Services

Posted by Jawaid

Customer Service that is not just the best but Legendary

11 June 2016

Slice of Service

Image credit

Jawaid .

Publish on 11 June, 2016

Tags Customer Services

Posted by Jawaid

Acknowledge all customers

10 March 2015

Slice of Service

Acknowledge all customers, not only in the office but also when out around your building. At least always exchange pleasantries - it literately costs nothing, where as the payback may save your service when you need them.

Photo credit: Unknown or not provided / Foter.com / Public Domain Mark 1.0

Jawaid .

Publish on 10 March, 2015

Tags Communication Customer Services

Posted by Jawaid

5 steps in helping when you don't know ...

29 May 2013

Slice of Service

​When asked a question that you don’t know the answer to, don't do what most people do and say "I don't know", "It's not my job" or "speak to that person, over there". Take control and be a multi-directional sign-post'er.

Direct customers to someone that knows, but careful with this one, you don’t want to be accused as having sloppy shoulders.

1. Remember to assess the situation;

2. Understand the urgency of the request

3. Establish the mindset of the customer.

4. Consider doing the gound-work yourself;  

5. and then providing the answer to the customer.

 

Photo credit: Lori Greig / Foter.com / CC BY-NC-ND

Jawaid .

Publish on 29 May, 2013

Tags Communication Customer Services Focus Personal Development

Posted by Jawaid

Comprehension is the secret to prevent re-work and embarrassment ...

26 May 2013

Slice of Service

​When helping a customer or listening to issues or requirements we all think we can read people and can quick comprehend what is being said - although to prevent server embarrassment and hours unpacking issues in the future it may be worth spending a couple of seconds fully understanding all aspects of what has been said.

Consider finally 'framing' the whole conversation by repeating, in summary, what was said for complete understanding. You should repeat verbatim but a summary of the key points identifying what the outcome will be, how long it may take and who is leading on the work.

Finish the conversation with an invitation for them to come back to you. ‘If there is anything I can help with, please come back to me’

Photo credit: apdk / Foter.com / CC BY

Jawaid .

Publish on 26 May, 2013

Tags Communication Customer Services Delivery Focus Personal Development

Pages