7 Step Improvement Process

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PRINCE2 is best practice guidance on managing projects, particularly in controlled way.

The IT Infrastructure Library (ITIL) is the accepted best practice approach to service management.

This app provides a means to get a full overview from the full lifecycle and includes sections from all five books in the ITIL v3 series.

Both apps is designed for both iPhone and iPad

Step 1 - Define what you should measure by compiling a list of what you should measure, which will often be driven by business requirements.

Step 2 - Define what you can measure

Step 3 - Gathering the data, this requires having some form of monitoring in place.

Step 4 - Processing the data. Once data is gathered, the next step is to process the data into the required format.

Step 5 - Analysing the data

Step 6 - Presenting and using the information.

Step 7 - Implementing corrective action. Use the knowledge gained to optimise, improve and correct services.

Seven-step Improvement Process