Jawaid Bhatti
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What’s going on

  • Everybody is talking about digital transformation

  • Certainty and Ambiguity

  • Snake oil salesmen using Social Engineering

  • All Chasing the Same Ball

  • Who you gonna call

Slice of Service

  • Communication
    • Acknowledge all customers
    • Comprehension is the secret to prevent re-work and embarrassment
    • Sword of insertion
    • Trust, don’t lose it
  • Delivery
    • Five steps – when you don’t know what to do
    • Four steps to guarantee completion …
    • Your lack of planning has now become my emergency
  • Management
    • Situations
  • Personal Development
    • Do you have transferable skills
    • Getting into your zone
    • Where is your focus
  • Strategy
    • Best ideas
    • Planning
    • When Planned – what can go wrong?

Service Management

  • Service Strategy & Continual Service Improvement
  • Service Design
  • Service Transition
  • Service Operations
    • When facing an Service Incident

Events and Conferences

  • Art of Recovery
  • Building a world class IT Service organisation
  • Forming a Programme Board
  • Getting IT right
  • New Years Resolutions
  • Providing satisfaction, even when everything goes wrong
  • Technology Service Journey
  • The election must go on
  • What is a Service Breach

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