Art of Recovery
Disaster Recovery Why we need DR? Our Purpose ? Private, Public, Voluntary sectors Underpinned by technology.1.Business as usual,2.Moving forward, and3.Competitive for the future. Demands placed on us all?
Building a world class IT Service organisation
Building a world class IT Service organisation World class transport organisation Growth in travel Customers expectations Create a Positive service culture Customers interact directly with the infrastructure Cutomers value...
Getting IT right
Getting IT Right ! Setting the scene Purpose of the our teams What are the elements IT is all about ‘the service’ Characteristics required What is your role? Tools...
New Years Resolutions
New Years Resolutions Treadmill mind set End of every year –point of reflection Make changes to improve what we do it and how we do it WIIFM –...
Providing satisfaction, even when everything goes wrong
When everything goes wrong 1.Background 2.Preparation 3.When it’s just about to go wrong 4.When it goes wrong When it’s all over
Technology Service Journey
A typical Technology Services Journey from conception of an idea to the delivery and life-cycle
The election must go on
Election must go on What we have in place … Major incident … The impact … Options available … What next … On reflection …
What is a Service Breach
What is a Service Breach Why do we exist? What is a Service? What indicates a Service Breach? What does it mean? What to do? Planning ahead Virtual Briefcase...