A service is a means of delivering value to consumers/customers by facilitating their outcomes without them owning specific costs or risks, the means relates to the management of specific capabilities for providing and delivering these services.
Service Design
Writing down your service vision and what it will look like - through design, may increase the possibility of it happening the first time Services are designed with a...
Service Operations
The majority of time business-as-usual activities can be predicted, the real value of operations is what to do when something else happens? Summary: This is where the magic happens, the...
Service Strategy & Continual Service Improvement
Defining the strategy for a service is a complex and once successful is a satisfying endeavour. Knowing where you want to be is key to this, whilst also understanding...
Service Transition
Considers the risks and impacts of making services available to your consumers not only the service itself but also those currently being used. Summary: The discipline required to move a...