Posted by Jawaid

Past Presentations

19 October 2010

If you would like to discuss any past or future events in more detail, please contact me.

 

Providing satisfaction
when IT all goes wrong 
(Communications)

Help Desk Institute - March 2004

Providing exemplary IT Service (Strategy)

Service Desk Institute Annual Conference 2008

Effective BCP with guaranteed Recovery

(BCP/DR)

Disaster Recovery User Group 2008

Building a World Class IT Service Organisation (Governance)

Service Management 

How to deal with a
Service Breach?

(Service Management)

Service Desk Institute Annual Conference 2010 

 

Why Recovery? 

(BCP/DR)

Art of Service Desk Process Management 2010

New Years
Resolutions

(Leadership)

   

 

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