Jawaid Bhatti was the Director of Technology at The Labour Party, responsible for the national technology strategy for systems and services and executive decision maker on technology and digital services that impact staff, members, volunteers, and electors.

Prior, Jawaid was the Technology Operations Manager for the Greater London Authority, where his first challenges were to refocus the service management elements of IT within the authority. He is responsible for the running of all the IT systems and applications within the authority and specifically keeps the Mayor of London and his team aware of the latest IT trends. Jawaid has been consistently driving forward improvement in standards within the organisation, with a demonstrable enthusiasm and excitement in standardised, consistent high-quality services.

Jawaid is passionate about service delivery and is an evangelist for customer service. He manages several teams of support officers, senior engineers and subject-matter-experts who are all focused on providing exemplary service support and delivery.

Jawaid’s career is steeped in politics and the public sector starting out as a Systems Analyst for the Labour Party and being part of the contributing team that led the Labour Party to its election win 1997. Jawaid’s particular contribution was in the design and implementation of several key IT services which were fundamental in helping Labour target its electioneering activity.

After several years working in public sector housing, with an expertise in project management and service consultancy, Jawaid managed his own consultancy before joining ASRA as Head of IT, one of the leading black & minority ethnic housing support associations at the time. Jawaid was responsible for managing the IT services including bringing ASRA into the 20th century with its web presence and cutting edge remote access services.

Graduating from Huddersfield, Jawaid has since attained distinctions in ITIL Service Management and is a qualified PRINCE2 Practitioner. He is a Certified IT Professional member of the BCS and volunteers his free time as an active magistrate at Thames Magistrates Court, London and sits on the Governance Board for the Cloud Industry Forum.

Jawaid is constantly ‘juiced up’ and ‘on fire’ to keep services he is responsible for running and is forever looking for improvements and innovative ways to ensure the ‘customers journey’ contains the highest values and minimum hassle.