The majority of time business-as-usual activities can be predicted, the real value of operations is what to do when something else happens?
Summary:
This is where the magic happens, the whole return on investment is played out during the life of your new or changed service.
Delivery is presenting what you promised you would, on time and in it’s entirety – the cherry on the top would be the value-add you’ll surprise them with … and it will be a surprise if you don’t deliver the initial promise
When facing an Service Incident
Being a service practitioner you design services that that are resilient and available when requires. A important discipline to to ensure you set up a monitoring regime that alerts you...