Jawaid Bhatti

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Forming a Programme Board

The Programme Board and it’s role

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What’s going on

Everybody is talking about digital transformation
Certainty and Ambiguity
Snake oil salesmen using Social Engineering
All Chasing the Same Ball
Who you gonna call

Slice of Service

Communication
Delivery
Management
- Situations
Personal Development
Strategy

Service Management

Service Strategy & Continual Service Improvement
Service Design
Service Transition
Service Operations
- When facing an Service Incident

Events and Conferences

Art of Recovery
Building a world class IT Service organisation
Forming a Programme Board
Getting IT right
New Years Resolutions
Providing satisfaction, even when everything goes wrong
Technology Service Journey
The election must go on
What is a Service Breach

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