Communication is so important in all we do, it is probably one of the top skills people identify as needing to be happy, successful and competent in stating where they are, where they want to get to and how they did it?
Below are a series of tips you can take away and practice.
Photo credit: P Shanks / Foter.com / CC BY-NC
Acknowledge all customers

Acknowledge all customers, not only in the office but also when out around your building. At least always exchange pleasantries - it literately costs nothing, where as the payback may save...
Sword of insertion

Interrupt a conversation with "How can I help you?" is a fantastic starter‚ it provides a full stop to the previous conversation and frames the conversation ahead. It's as if...