Communication is so important in all we do, it is probably one of the top skills people identify as needing to be happy, successful and competent in stating where they are, where they want to get to and how they did it?
Below are a series of tips you can take away and practice.
Photo credit: P Shanks / Foter.com / CC BY-NC
Acknowledge all customers
Acknowledge all customers, not only in the office but also when out around your building. At least always exchange pleasantries - it literately costs nothing, where as the payback may save...
Comprehension is the secret to prevent re-work and embarrassment
When helping a customer or listening to issues or requirements we all think we can read people and can quick comprehend what is being said - although to prevent severe...
Sword of insertion
Interrupt a conversation with "How can I help you?" is a fantastic starter‚ it provides a full stop to the previous conversation and frames the conversation ahead. It's as if...
Trust, don’t lose it
Being honest is important in ensuring people trust you and that it is maintained. It is much better to open and honest ‚ saying you don't know the answer but...